Simply visit our ‘Custom Decor Consultation’ page, fill out the consultation form, and a member of our team will get back to you with a quote and further steps.

We offer a range of fabric options and designs. Generally umbrellas are either vinyl or polyester duck. Cushions are generally polyester duck but other materials may be available upon request.

Absolutely! We can send you swatches of our fabric options so you can feel and see them in person before you decide.

Our recommendation is to measure the current cushions to determine sizing. Even better is to send in your old covers! Contact us for more information.

We offer customization for size, color, pattern, fabric material, and special add-ons like fringes and trims.

Custom orders typically take 3-6 weeks to complete, depending on the complexity of the design.

Yes, we offer both waterproof and UV-resistant fabric options for all our products

The cost varies based on the size, material, and complexity of the design. Please submit a consultation form for a detailed quote.

We are open to this on a case-by-case basis. Please contact our customer service team to discuss further.

Due to the personalized nature of custom orders, they are generally non-returnable. We encourage customers to order fabric samples before placing an order. If you have problems after your product is received, contact our customer service team.

Yes, we offer special pricing for bulk and corporate orders. Please contact our sales team for more information.

Please refer to our ‘Care Guide’ for detailed instructions on how to clean and maintain your products.

If you have issues with your products, please let us know and we will do our best to rectify the situation. In general, we will cover most problems except wind damage.

We use reliable carriers for secure and prompt delivery. Shipping costs are calculated based on your location and the size of the order.

Yes, some of our models have replacement parts. Contact our customer service for assistance.

We make a conscious effort to work with suppliers who adhere to ethical and responsible practices. We aim to provide the best possible products to reduce the need for yearly replacement.

Please contact as soon as you know you need a modification and we will do our best to accommodate but in general, we allow changes or cancellations within 24 hours of placing an order. After that, we may not be able to modify or cancel the order as production may have started.

Once your order is shipped, you will receive an email with tracking information. If you have questions along the way or need it rushed, please let us know.

Yes, we ship internationally. Please note that shipping rates and delivery times vary by country.

We sincerely apologize for any issues with your order. Please contact our customer service team immediately, and we will resolve the issue as quickly as possible.